Turn around time is 48 hours for products that are ready-made, and 1-2 weeks for custom made/personalized orders, excluding weekends and Holidays. Orders placed a week before a major Holiday may face delays in shipping, ultimately becoming late upon arrival for gift giving.
The customer is responsible for expedited/upgraded shipping fees or any additional fees in regards to shipping, upon request. Knits by McCallum offers free domestic basic shipping to all orders within the U.S. and may take 1-2 weeks to arrive once they have shipped. All orders outside the U.S. will incur additional shipping charges to be added to the order.
Knits by McCallum cannot guarantee any repairs on items will be to the customer's 100% satisfaction, but we'll always do our best! Customer is responsible for any additional cost of tools and materials used in order to make the repair(s) and all shipping fees.
Knitting/Crochet classes have a 24 hour cancellation policy. Any cancellations after the deadline are non-refundable. Classes cancelled before the deadline will be credited towards future classes. Classes are sold in sessions and must be booked and paid for up front 24 hours before the first class.
User of this website, knitsbymccallum.com, and it's services is an agreement to all of our terms and conditions and policies.
Knits by McCallum is not responsible/liable for orders once they are shipped. Please reach out to the shipping services utilized, via tracking number, to dispute any missing/damaged items.
All customized/personalized items are required to be paid up front and are NON-refundable and NON-exchangeable from the time the order is created and paid for, UNLESS there is proof the item has a substantial flaw. The only exclusion are sales to the UK (and other locations outside the US) as per their laws here: https://www.gov.uk/accepting-returns-and-giving-refunds#:~:text=You%20must%20offer%20a%20refund,have%20to%20provide%20a%20reason.
Once a customer has paid for an order, they automatically agree to these terms and they will be applied to that order.
NON customized/personalized items that are ready made/ready to be shipped may be returned or exchanged ONLY if they are not damaged and returned promptly within 14 days of receiving the item and Knits by McCallum is notified immediately. All items must be returned/exchanged by the original buyer.
The customer/consumer is fully responsible for all shipping fees incurred for returns and exchanges.
User of this website, knitsbymccallum.com, and it's services is an agreement to all of our terms and conditions and policies.
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